AGB
Preamble
Unless expressly agreed otherwise in writing, the relationship between Artycoffee and its customers is governed by these Terms and Conditions, which the customer accepts by placing an order. Confirmation of an order constitutes acceptance of these terms.
Article 1 – Identification
- Company name: Artycoffee
- Registered office:
Keurenplein 41, Box C2783
1069CD Amsterdam
Nederland - VAT no.: N/A
- Tel: +31 (0)6 16 19 64 33
- Website: https://artycoffees.com/
- E-mail: contact@artycoffees.com
Article 2 – Orders
The essential characteristics of each product are described on the relevant pages of our website. Offers are valid while stocks last, unless otherwise specified. Customers must follow the ordering procedure on our website. Confirmation of an online order constitutes an electronic signature, which has the same legal effect as a handwritten signature. Orders are only considered finalized once Artycoffee confirms them. We reserve the right not to accept orders due to stock issues, unusually large quantities, or foreseeable delivery problems. Customers will be notified by email if an order cannot be fulfilled.
Article 3 – Prices
Prices are displayed in Euros. Prices shown at the time of the order are binding. Shipping costs are not included and are calculated and displayed at checkout. Applicable VAT is not yet included in the displayed prices but will be added when required according to local tax regulations.
Article 4 – Payment methods
Customers may pay using bank or credit cards (Visa, MasterCard, American Express, Maestro, UnionPay), Shop Pay, PayPal, Apple Pay, Google Pay, iDEAL, or Bancontact. Payment is processed securely at checkout, and an order is only confirmed once payment has been validated. Artycoffee reserves the right to cancel or suspend orders in cases of suspected fraud, IT issues, or refusal of payment by the bank.
Article 5 – Shipping costs
Shipping costs are calculated based on the destination, weight, and delivery method. These costs are displayed at checkout and cannot be disputed after payment.
Article 6 – Delivery times
Orders are generally processed within 1–3 business days. Processing times may be longer if certain products are out of stock or if demand is unusually high. Estimated delivery times vary by destination: France, Belgium, Germany, and the Netherlands: 2–4 business days; other EU countries: 3–8 business days; United States: 3–5 business days; international: 7–14 business days. Delivery times may also be extended during holidays, sales periods, or due to customs processing.
Article 7 – Delivery procedures
Products are delivered to the address specified by the customer. Customers must inspect the package and report any damage within 48 hours. For pick-up points, customers will be notified by email once the package is available. If the package is not claimed, it will be returned to Artycoffee, and only the cost of the items will be refunded. Delivery costs remain the responsibility of the customer.
Article 8 – Cooling-off period and Return
Customers have the right to cancel an order within 14 calendar days of receiving the items. Products must be returned in their original condition, including packaging if applicable. Returns are at the customer’s expense. Artycoffee reserves the right to refuse a return if the product has been used, damaged, or altered by the customer. Refunds are issued within 14 days of receipt and inspection of the returned goods.
Article 9 – After Sales Service
For issues with your order, please contact our customer service at contact@artycoffees.com. Refund requests for damaged or defective items must include the order number, product reference, and photos illustrating the issue, and must be submitted within 48 hours of delivery.
Article 10 – Intellectual property
All artworks, designs, images and literary elements created by Artycoffee are the exclusive property of Artycoffee and are protected by intellectual property rights.
Certain works from the public domain may appear on this website; any modifications, adaptations, or creative enhancements made by Artycoffee are protected under intellectual property law.
Unauthorized reproduction, distribution, or commercial use of any design is strictly prohibited.
Article 11 – Personal data and Privacy
Customer data is used for order processing and, if consented to, for marketing purposes. Personal data will not be shared with third parties. Customers may access, correct, or request deletion of their data via their account or by contacting contact@artycoffees.com.
Article 12 – Compliance
The Customer confirms that they have read all the information relating to goods before they place orders, and that the goods comply with their requirements in every respect.
Pictures illustrating the online catalogue are not contractual and are subject to modification at any time. Artycoffee cannot be held liable for non-compliant and/or inaccurate pictures.
Article 13 – Guarantee
Besides the Customer's legal rights Artycoffee does not offer any complementary contractual guarantee in relation to products purchased online.
Article 14 – Order confirmation
Every online order will be confirmed by e-mail within 24 hours of the order being placed.
Article 15 – Availability
An offer to sell made by Artycoffee is only valid insofar as items are available in stock. Notwithstanding this, a Customer will be informed within 24 hours of placing an order if an item is unavailable. The Customer will then have the option to cancel the order and i) to obtain a refund of the amount paid for the order within 14 days of the payment, or ii) to exchange the goods in question.
Article 16 – Contractual amendments
These Terms and Conditions are subject to change at any time. It is up to each Customer to remain informed about any changes.
Any change to these Terms and Conditions apply to Customers following a period of 72 hours after they are placed online.
Article 17 – Complaints
Any complaint must be made within 48 hours of delivery, otherwise the complaint and accompanying request may be refused.
All refund requests must be made by e-mail to contact@artycoffees.com and must include the order number, reference to the product, a clear explanation of the problem and a photograph of the product to illustrate the problem.
Article 18 – Liability
The Customer is informed that the liability of Artycoffee, regardless of the nature of any damage to an order, will never exceed the value of the order under any circumstances.
In the event of failure Artycoffee cannot be held liable if the failure is attributable to either the Customer or to an unforeseen and insurmountable act by a third party not involved in the sale, or in the case of force majeure.
Article 19 – Evidence
The computer records or logs processed by Artycoffee's IT systems are deemed to be valid proof accepted by the parties (proof of orders, e-mails, payments, etc.).
Article 20 – Indivisibility, Applicable Law and Competent Courts
If any provision in these Terms and Conditions is rendered invalid for whatever reason, the parties agree that the other provisions shall continue to apply in full.
The parties agree that any disputes concerning the application of these Terms and Conditions are subject to French law and that the french courts have jurisdiction.