Versand

How can I follow my order as it is processed?

You can follow the status of your order as it is processed and dispatched for delivery by accessing your account or using the delivery company’s website/services.

As soon as your order has been dispatched for delivery, you will receive an e-mail notification with the tracking number and a link to the website of the delivery company.

How long does delivery take?

You should count between 1 to 3 working days for the preparation and packing of your order, from the moment you receive order confirmation from us.

Delivery times depend on the destination country. Please note our estimated delivery times (once dispatched):

• France, Belgium, Germany & The Netherlands: 2–4 business days
  
• European Union (other countries): 3–8 business days
  
• United States: 3–5 business days
  
• International: 7–14 business days

Please be informed:

During holidays and sales periods, delivery may take longer. Orders are not prepared and shipped during weekends and bank holidays.

What are the available delivery methods and how much do they cost?

Depending on the destination, we offer home delivery (standard and express) and delivery to pick-up points.

Delivery costs vary according to weight, volume and geographical destination. The precise cost is displayed at checkout.

Please note:

• For international deliveries, taxes and customs fees may be added and are payable by you when the package is delivered or picked up.
• If the order is not claimed after presentation by the carrier and/or at the relay point, your order will be automatically returned to us. Only the amount of your order will be refunded. Delivery costs remain your responsibility.

How long do I have to pick up my order from a pick-up point?

You typically have 7 days to pick up your order from a pick-up point.

As soon as your package has arrived at a pick-up point, you will be informed by e-mail. How long you have to pick up your package will be indicated in this e-mail.

After the deadline, (non-claim of your package) your order will be automatically returned to us. Only the amount of your order will be refunded. The delivery costs remain your responsibility.

There is a problem with my package. What should I do?

Please check the condition of your package and its contents immediately upon delivery. All refund or replacement requests must be made within 48 hours of delivery, otherwise the request may be refused.

To submit a request, send an email to contact@artycoffees.com including:

• Your order number
  
• Reference to the product
  
• A clear explanation of the issue
  
• A photograph of the product illustrating the problem

I have not received my order. What should I do?

It is rare for an order to be delayed, but if you have not received your order within 14 days after the estimated delivery date, please contact us by email at contact@artycoffees.com.

I entered the wrong delivery address. How can I change this?

Please contact us as soon as possible via email at contact@artycoffees.com, WhatsApp, or the contact form.

Please note that while our customer service will do everything possible to assist, changing the delivery address may not always be possible, as it depends on the delivery company handling your order.